If you are having trouble with your gift card, please make sure to:

1. Make sure you are entering the code correctly, especially O and 0, B and 8, also S and 5.
2. Check and verify that you are redeeming the card in the correct place. IE: redeeming iTunes cards on the iTunes store
3. Make sure you are using a USA account or USA address as some cards are region locked and will not work without the correct location.
4. Double check your account balance by logging out and then logging back in.
5. Contact the gift card’s online support to make sure there is not a hold or issue with your account.

If you are still having trouble after checking all of these steps, please send us a screenshot of the error you are getting when you input the code so we can try to assist you.